Insurance FAQs

INSURED PERILS
Actual physical loss of or damage to our customers’ property caused by fire, lightning, explosion, earthquake, storm, flood, burst &/or leaking pipes, theft accompanied by forcible and violent entry or exit, riot, strike, civil commotion, malicious damage other than as excluded herein, subsidence and impact by vehicles or aircraft.

UNDER-INSURANCE
It is a condition of the insurance that the sum insured represents the full true total value of the property stored at all times. If you fail to declare the full replacement value of your property on the Licence Agreement, in the event of a claim we will only be entitled to recover on your behalf from our Insurers the proportion of the loss as the declared value bears to the total replacement value of your property.

BASIS OF CLAIMS SETTLEMENT
The settlement of any claim shall be by replacement, repair and/or compensation at Insurer’s option. In the event of the total loss or destruction of any item insured under this Insurance, the basis of settlement shall be the cost of replacing the item as new provided that the item is substantially the same as but not better than the original when new.
Household linen and clothing

Where any claim includes loss of or damage to any item(s) of household linen and clothing, Insurers will take into consideration the age, quality, degree of use and consequent market value of any such lost or damaged item(s).
Documents

Where any claim includes loss of or damage to documents the basis of settlement shall relate to the reasonable costs of reprinting and/or reasonable costs of reissue and/or reconstitution including, where applicable, fresh research or exploration to obtain essential information.

POLICY EXCESS
Insurers will not pay the first £50 of each claim per customer

PAIRS & SETS CLAUSE Where any items are part of a pair or of a set Insurers shall only pay for the actual items which are lost or damaged. No payment will be made by Insurers for any items which are part of a pair or of a set and which are not lost or damaged.

TIME LIMIT FOR CLAIMS NOTIFICATION
All claims must be notified to us at the time of discovery of loss or of damage to your property or at the time of removal of your property from the unit, whichever is the soonest.
EXCLUSIONS

No cover is provided for the following

1) Money, Coins, Bullion, Deeds, Bonds, Securities and the like.

2) Livestock, Explosives and Flammables

3) Jewellery, Watches, Precious Stones, Stamps of all kinds exceeding £500 combined total.

4) Furs, fine arts, perfumery mobile phones, tobacco, cigars, cigarettes, beers, wines, spirits & the like exceeding £10,000 combined total.

5) Electronic items exceeding £10,000 in total. Electronic items are defined as all items of consumer and commercial electrical appliances and instruments including but not limited to radios, televisions, computers, computer software, hard drives, chips, microchips, printed circuit boards and their components, modems, monitors, cameras, facsimile machines, photocopiers, VCRs, hi-fi, stereos, CD players and the like. (Heavy electrical items such as switchgear, turbines and generators and the like shall be deemed not to be electronics)

6) Loss of data records other than cost of blank data carrying materials.

7) Any consequence of War, Invasion, Act of Foreign Enemy Hostilities (whether War be declared or not), Civil War, Rebellion, Revolution, Insurrection or Military or Usurped Power or confiscation or nationalisation or requisition or destruction of or damage to property by or under the order of any government or public or local authority.

8) Consequential loss of any kind or description.

9) Loss or damage from:

a) ionising radiation from or contamination by radioactivity from any nuclear fuel or from any nuclear waste or from the combustion of nuclear fuel;

b) the radioactive, toxic, explosive or other hazardous or contaminating properties of any nuclear installation, reactor or nuclear component thereof,

c) any weapon of war employing atomic or nuclear fission and/or fusion or other like reaction or radioactive force or matter.

d) the radioactive, toxic, explosive or other hazardous or contaminating properties of any radioactive matter. The exclusion of this sub clause does not extend to radioactive isotopes, other than nuclear fuel, when such isotopes are being prepared, carried stored or used for commercial, agricultural, medical, scientific or other similar peaceful purposes.

10) Loss or damage from any chemical, biological, biochemical or electromagnetic weapon. The use or operation as a means of inflicting harm or any computer system, computer software program, computer virus or process or any other electronic system.

11) Loss of or damage to your property directly caused by pressure waves caused by aircraft and other aerial devices travelling at sonic or supersonic speeds

12) If at the time of loss there is other insurance in force this insurance shall only respond to the extent that losses are not recoverable under the other insurance

13) Loss of or damage to your property caused by or resulting from any act(s) of terrorism or any person(s) acting from a political motive.
CLAIMS PROCEDURE

If your goods become lost or damaged and you wish us to make a claim on our insurance policy please notify Green Self Storage in writing. Your notification should be sent to us at the address or fax number detailed in your Licence Agreement. We will, within two business days of receiving that notification, notify the insurers of the claim. The insurers have appointed International Claims Agency, Kent Innovation Centre, Thanet Reach Business Park, Broadstairs, CT10 2QQ, to handle these matters on their behalf and they will contact you directly following our notification of the claim.